How to get help troubleshooting

If you are experiencing an issue getting the platform to load. Try hard refreshing the page (hold shift while refreshing).

If you are coming across issues please email  support@innovationwithin.com a screenshot of two things: 

1. What you're doing, explain in an email what you're trying to do and how the platform is responding.

2. The console panel. 

• To open the console tab: On Windows, Chrome OS and Linux: Ctrl + Shift + J. On Mac: Cmd + Option + J.

Other information that would help:

1. What browser and operating system you are using.

2. Results of a traceroute ( Windows) (Mac)

3. Results of a speedtest