Getting Support

Quick Troubleshooting

If you are experiencing an issue getting the platform to load. Try hard refreshing the page (hold shift while refreshing).

Access support from within the Discovery Platform by clicking "?" in just to the left of your avatar.

In-App Support will then appear in the bottom right portion of the page, displaying knowledge base articles relevant to the feature you have open.

If you are unable to find a relevant article, you can click "Ask" at the top of the In-App Support panel to ask a question.

You will always be able to send an email message to Innovation Within's support team, but live chat may also be available.