Providing feedback on interviews

Instructors can provide feedback on the customer discovery interviews teams conduct. It can be general feedback on the interview or specific feedback on a section of the interview notes or transcript. The UI for creating insights is to the right of the Notes or Transcript pane.

To give feedback on a specific section of the interview notes or transcript, start by selecting the portion of the notes or transcript. To provide feedback on the entire interview skip to step 2 below.

1. Select text from the interview. The text will be quoted in the Insights UI on the right.

2. Add a comment.

3. (Optional) If you want link this feedback to a hypothesis on the BMC, click the "Link Insight to hypothesiss..." button and select the BMC hypotheses. 

4. Click "Create".

The team members will receive a new notification message in the Notifications menu. They can open the notification menu to see the notification and click on it to navigate to the feedback you provided.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us